Support Center
Frequently Asked Questions
Find fast answers to common questions about our shipping processes, live tracking, COD payouts, and claims.
Official Courier FAQs
Our standard domestic delivery timeline is 24 to 48 hours for major cities. For remote or rural zones, delivery can take up to 3 to 4 business days. Same-day express options are also available within city limits.
You can track your shipment by entering your unique tracking number (e.g. GZ987654) on our 'Track Parcel' page. The tracking system updates live as our riders scan the package barcode at checkpoints.
We collect payment in cash from your customer upon successful parcel delivery. The collected COD amount is reconciled and disbursed directly to your registered bank account twice a week.
Prohibited items include hazardous chemicals, flammable liquids, pressurized gases, explosives, illegal substances, perishable food items (unless express cold-chain is booked), and loose currency.
Ghaziani Express provides basic liability coverage up to $100 for all standard shipments. For high-value packages, you can purchase premium transit insurance for an additional fee of 1.5% of the declared goods value.
If your parcel has not arrived by the scheduled date, check the live status on our tracker. For delays exceeding 24 hours, contact our WhatsApp customer support team directly with your tracking ID for instant tracking search.
Yes, we ship globally to over 50+ countries. International deliveries typically take 4 to 7 business days and include complete customs clearance processing documentation support.
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WhatsApp Live ChatRecent Community Questions
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Zainab Malik2 hours ago
“Can I change my delivery address after the parcel has already been dispatched?”
Ghaziani Support response: Yes, you can modify the destination address as long as the status is still 'In Transit' and has not reached 'Out for Delivery'. Please coordinate with our live chat team immediately with your tracking number.
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Kamran Khan1 day ago
“How do I request a return pick-up for an e-commerce order?”
Ghaziani Support response: You can book a return pickup through your merchant portal dashboard, or by contacting your e-commerce retailer to trigger a reverse logistics label. Our rider will collect it within 24 hours.
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Sofia Chen2 days ago
“What happens if a package is damaged during transit? How do I file a claim?”
Ghaziani Support response: In the rare event of damage, document it by taking clear photographs of the box and contents. Please submit a claim via our Contact Us portal within 48 hours for our claims desk to process your reimbursement.
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Ahmed Ali3 days ago
“Do you offer climate-controlled trucks for shipping perishable cosmetic products?”
Ghaziani Support response: Yes! Ghaziani Express offers cold-chain transport configurations for bulk corporate cargo. Please send an inquiry to our commercial business team to set up temperature-controlled scheduling.